Frequently Asked Questions

setpoint equipped truck from side view

Here is a list of the most frequently asked questions from our customers and provided detailed answers to help you make informed decisions about your reefer needs. Whether you are looking for information on our services, pricing, or scheduling appointments, our FAQ page is designed to provide you with all the information you need in one convenient location.

  • What types of refrigeration units do you service?

    We provide repair and maintenance services for all types of refrigeration units, including transport refrigeration units, trailer refrigeration units, and reefer containers.

  • What areas do you serve?

    We provide our services in Houston, TX, and surrounding areas.

  • What kind of maintenance services do you provide?

    We provide comprehensive maintenance services, including preventative maintenance, routine inspections, and emergency repairs.

  • How long will it take to repair my refrigeration unit?

    The time it takes to repair a unit depends on the extent of the damage and the availability of replacement parts. We strive to complete repairs as quickly as possible to minimize downtime for your business.

  • Do you offer emergency repair services?

    Yes, we offer 24/7 emergency repair services to ensure that your refrigeration unit is back up and running as soon as possible.

  • What kind of parts do you use for repairs?

    We use only high-quality, OEM parts for all repairs to ensure the longevity and efficiency of your refrigeration unit.

  • How often should I have my refrigeration unit serviced?

    We recommend having your unit serviced at least twice a year, with additional inspections and maintenance performed as needed.

  • What payment methods do you accept?

    We accept cash, check, and all major credit cards.

  • Do you offer any warranties on your repair services?

    Yes, we offer a warranty on all repair services performed by our technicians.

  • How can I schedule a repair or maintenance service?

    You can schedule a service by contacting us via phone or email, or by filling out the contact form on our website.

We hope these FAQs answer some of your questions, but please don't hesitate to reach out to us if you have any other concerns or inquiries. Our team at Setpoint Refrigeration LLC is always here to help.